Privacy Policy
Last Updated: August 2026
At Ceylon Travel Guru (ceylontravelguru.com), accessible from https://ceylontravelguru.com, one of our main priorities is the privacy of our visitors and guests. This Privacy Policy document outlines the types of information that is collected and recorded by Ceylon Travel Guru and how we use, safeguard, and process it when you visit our website or book a tour with us.
By using our website or booking our services, you consent to the data practices described in this policy.
1. Information We Collect
Because we offer specialized tour operator, safari, and travel arrangement services in Sri Lanka, we collect personal information necessary to organize your travel logistics. This includes:
A. Information You Provide Directly
- Personal Identification Details: Full name, nationality, passport details (when required for national park entrance permits or local government clearances), email address, and phone number (including WhatsApp contact details).
- Travel Details: Pick-up locations, hotel preferences, dietary requirements, emergency contact information, and travel dates provided when filling out our booking inquiry forms or communicating with our team.
- Payment and Billing Information: Payment details required to process your tour deposit or full payment. Please note: We do not store or process your full credit card numbers on our servers. All financial transactions are handled securely through trusted, encrypted third-party payment gateways.
B. Information Collected Automatically
- Browsing & Technical Data: When you visit our website, our servers automatically collect log data such as your IP address, browser type, operating system, referring pages, and timestamp.
- Cookies & Analytics Data: Data regarding how you interact with our website pages, collected via cookies to help us improve site performance and user experience.
2. How We Use Your Information
We use the information we collect for specific operational, communication, and legal purposes, including:
- Tour Operations & Logistics: To reserve safari vehicles, secure licensed guides, arrange hotel transfers, and purchase official national park entry permits (e.g., Yala National Park and other wildlife reserves).
- Customer Communication: To send booking confirmations, quotes, itineraries, safari pick-up notifications, and respond to your inquiries via email or WhatsApp.
- Payment Processing: To complete financial transactions, process refunds, and issue booking invoices through our payment processor.
- Website Optimization: To analyze website performance, improve user experience, and prevent website security threats or fraudulent activities.
- Legal & Safety Compliance: To comply with local Sri Lankan tourism laws, government park regulations, and financial accounting standards.
3. Information Sharing & Third-Party Disclosure
We respect your personal privacy. We do not sell, trade, or rent your personal information to third parties for marketing purposes. We only share your data with trusted third parties under the following essential travel service conditions:
- Local Service Partners: We may share necessary details (such as guest name, pick-up location, or passport numbers) with local safari drivers, partner hotel properties, or wildlife park authorities solely to execute your booked itinerary.
- Payment Processors: Your financial data is shared strictly with secure third-party payment gateways operating on our website to process payment transactions and refunds.
- Legal Requirements: We may disclose your information if required to do so by Sri Lankan law enforcement, court orders, or government tourism authorities.
4. Data Security & Storage
We implement industry-standard administrative and technical security measures (including SSL encryption across our entire website) to safeguard your personal information against unauthorized access, alteration, or disclosure.
While we take every reasonable precaution to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Ceylon Travel Guru uses cookies to analyze traffic, remember user preferences, and enhance browsing performance. Cookies are small files stored on your browser.
You can choose to turn off all cookies through your browser settings. However, disabling cookies may prevent some features of our website from functioning properly during your visit.
6. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms, hotel partners, or travel review sites). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.
7. Your Data Rights
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal records (provided they are no longer required for active booking fulfillment or tax record retention).
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with a revised “Last Updated” date at the top. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our privacy officer:
Ceylon Travel Guru
Website: ceylontravelguru.com
Email: info@ceylontravelguru.com
Phone / WhatsApp: +94 768038398
Address:Track 02, 42, Kandaketiya, Sri Lanka