Refund & Cancellation Policy
Last Updated: August 2026
Thank you for choosing Ceylon Travel Guru. We are committed to delivering exceptional, safe, and memorable wildlife and tour experiences across Sri Lanka. Because our services involve advanced reservation of guide schedules, custom vehicles, national park entry, and local logistics, the following terms govern our cancellations and refund process.
1. Special Booking Conditions & Custom Deviations
Our general refund policy detailed below applies to all standard bookings. However, for certain custom itineraries, peak-season travel (e.g., December–January holidays), high-demand safari permits, or third-party accommodation arrangements, modified cancellation timelines may apply.
Any deviations from this general policy will be explicitly detailed in your written quote or invoice prior to receiving your payment. By proceeding with your deposit, you accept the specific cancellation terms outlined for your booking quote.
2. Cancellation by the Guest
If you need to cancel or modify your booking, please notify us in writing via email as early as possible. Cancellation timelines and corresponding refunds are calculated based on the date we receive your written request:
| Notice Period Before Tour | Standard Refund Rate | Deductions & Notes |
|---|---|---|
| 30+ days | 100% | Full refund minus bank/payment gateway processing fees (typically 3%–5%) or non-refundable initial deposit. |
| 15 – 29 days | 50% | Accounts for pre-committed transport allocations, local permits, and guide scheduling. |
| 8 – 14 days | 25% – 50% | Varies based on whether high-demand wildlife permits or peak hotel holds were issued. |
| Less than 7 days / No-Show | 0% (Non-refundable) | Costs for reserved safari vehicles, driver/guide fees, and official park permits cannot be recovered. |
Non-Refundable Services & Processing Fees
- Government Park Permits: National park entrance permits, track fees, and government taxes issued in advance are strictly non-refundable by national authorities once purchased.
- Payment Processing Fees: Any bank transaction charges, foreign currency exchange fees, or credit card processing fees incurred during initial payment or refund initiation are non-refundable.
3. Cancellation by Ceylon Travel Guru
Operational Cancellations (Full Refund or Reschedule)
If we are forced to cancel your tour due to unexpected internal operational issues, vehicle breakdowns, or guide illness, you will receive your choice of:
- A 100% full refund of all payments made to us for the affected service, OR
- The option to reschedule your tour to a mutually agreed alternative date at no additional charge.
Force Majeure & Safety Closures
The safety of our guests is paramount. In the event of severe weather conditions, extreme natural events, sudden government park closures, or unforeseen safety threats outside our control (Force Majeure):
- We will offer an alternative itinerary or route of equal value, OR
- Allow you to reschedule your trip for a future date, OR
- Issue a full refund minus non-recoverable hard expenses already incurred (such as pre-issued government permit fees).
Limitation of Liability
Ceylon Travel Guru’s financial liability for any cancellation is strictly limited to refunding the actual funds paid directly to us. We are not responsible for secondary expenses incurred by guests, including but not limited to international flight changes, airline cancellation fees, hotel reservations booked outside our service, or personal travel insurance claims.
4. Processing Time for Approved Refunds
Once a refund request is approved, we will initiate the transaction promptly:
- Processing Window: Refunds are initiated within 5 to 10 business days from approval.
- Payment Method: Approved refunds will be credited back to the original credit card, bank account, or payment gateway method used during booking.
- Provider Delays: Please note that depending on your card issuer or banking institution, it may take additional business days for the funds to reflect in your account statement.
5. Contact Us
If you have questions regarding this policy, need to request a tour cancellation, or require clarification before making a deposit, please contact our team:
Ceylon Travel Guru
Website: ceylontravelguru.com
Email: info@ceylontravelguru.com
Phone / WhatsApp: +94 768038398